Professional Cleaning Service FAQ

Are you insured and bonded?

Yes, we are fully insured and bonded for your peace of mind.

What areas do you service?

We currently serve Upstate New York and the Poconos. If you’re outside this zone, feel free to reach out—we may still be able to help!

What’s included in your standard Airbnb cleaning service?

Our standard service includes dusting, vacuuming, mopping, bathroom and kitchen cleaning, linen changes, trash removal, and restocking essentials (toilet paper, paper towels, etc.). We follow Airbnb’s cleaning protocols to ensure your property is guest-ready every time.

Do you provide linens and toiletries, or do I need to supply them?

In our welcome package we provide you a listing of essentials required for a proper turnover. We can send you links as well to some of our favorite products used.

How do you access the property if I’m not there?

We can use lockboxes, smart locks, or other secure access methods. We’ll coordinate with you to ensure smooth entry and exit.

Do you offer same-day or emergency cleanings?

Yes, we offer same-day and emergency cleanings based on availability. Please contact us as early as possible to secure a time slot.

Can you handle multiple turnovers in one day?

Absolutely. We’re equipped to manage multiple turnovers efficiently, especially during peak seasons. Just let us know your schedule in advance.

Do you offer deep cleaning or seasonal cleaning services?

Yes! In addition to regular turnover cleanings, we offer deep cleaning services that include baseboards, inside appliances, indoor windows, and more.

How do I schedule a cleaning?

Once a customer, we are connected with various property operation platforms. You can also call us or send a message. We recommend scheduling at least 24–48 hours in advance.

Are quotes free?

We offer free quotes. We require access to the property to do a thorough walkthrough. Afterwards, we will email you with our feedback and pricing.

Is there a Cancellation Fee?

Cancellations made within 24 hours are subject to a fee. If you need to make changes, please let us know as early as possible so we can adjust our schedule and reassign work for our team. We appreciate your understanding.